This Cancellation Policy explains how cancellations and changes to your transfer reservation are managed by our service. Our goal is to provide a fair and transparent process that protects our customers while allowing our team to plan transfers safely and efficiently. Please read the information below carefully to understand how cancellations, changes, and refunds are handled.
We understand that travel plans may change due to ferry delays, weather conditions, or adjustments to your schedule. For this reason we maintain a clear cancellation structure that supports flexibility while ensuring we can prepare your transfer properly. Once a reservation is confirmed a vehicle and driver are allocated and preparation begins for your upcoming service.
You may cancel your reservation free of charge and receive a full refund when the cancellation request is made at least 24 hours before the scheduled pickup time. This timeframe allows us to reorganise planning, release the allocated vehicle, and update driver scheduling without operational loss.
If the cancellation is made less than 24 hours before the scheduled pickup time the service becomes non refundable. At this stage a driver and vehicle have already been reserved exclusively for your transfer and operational costs have already been allocated.
If you need to change your transfer time or destination please contact us as early as possible. We will always try to accommodate new times or adjustments based on vehicle availability. Modifications remain free when requested early however availability cannot be guaranteed for same day or last minute changes.
Because Andros relies on ferry transportation delays may occur without notice. If your ferry arrives later than scheduled we will adjust the pickup time whenever possible. Ferry related delays do not incur cancellation fees as long as we receive timely updates.
A no show occurs when the passenger does not appear at the agreed pickup point and no communication is received. In this situation the service is considered completed since the driver has already been allocated, arrived on site, and waited for a reasonable period.
You may cancel or request changes to your reservation at any time by contacting us with your name, reservation details, and transfer date. All cancellations and modifications must be confirmed in writing for your safety. You may also cancel your reservation through the “My Reservation” feature at the top of the page using your email and the reservation reference number provided to you by email.
By completing a reservation with us you agree to the terms of this Cancellation Policy. Our aim is to balance flexibility for our guests with responsible planning for our service. If you have any questions about cancellations, changes, or special situations, our team is always available to assist you.